Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Welcome to Alpenscape.

We are passionate about providing mountain-inspired apparel and outdoor lifestyle products to customers around the world. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are carefully reviewed and prepared before shipment.

Processing Time:

  • 1–3 business days

During periods of high demand, seasonal promotions, or holidays, processing times may be slightly extended.

Orders are not processed on weekends or public holidays.

Delivery Time

Estimated delivery times vary depending on the destination country.

Typical delivery estimates:

  • Europe: 5–12 business days

  • United Kingdom: 5–12 business days

  • United States & Canada: 7–15 business days

  • Australia & New Zealand: 7–18 business days

  • Rest of the World: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 72 hours for tracking updates to appear after shipment.

Shipping Costs

Shipping fees are displayed during checkout before payment is completed.

Occasionally, Alpenscape may offer free shipping promotions for selected products or destinations.

Customs & Import Duties

International shipments may be subject to customs inspections, import duties, taxes, or local fees imposed by the destination country.

These charges are the responsibility of the customer and are not controlled by Alpenscape.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order cannot be delivered due to incorrect information supplied by the customer, additional shipping costs may apply.

Lost or Delayed Shipments

While we work only with trusted logistics partners, delays may occasionally occur due to weather conditions, customs procedures, transportation disruptions, or other circumstances beyond our control.

If your order appears significantly delayed, please contact our support team and we will gladly assist you.

Damaged Packages

If your package arrives visibly damaged, please take photos immediately and contact us within 48 hours of delivery.

Contact

Alpenscape

Email: alpenscape@outlook.it

Phone: +39 393 936 4439